What are Chatbots?

The world as we know it is changing at a fast pace. A couple of years ago we could not have imagined that we would be able to talk to our friends on another continent using free services, have our traditional wallets on our mobile phones or that we could chat with a computer. Now, our lives are unthinkable without technology.

Technology has transformed the way we live and has made it so much easier for us to do our everyday tasks. From grocery shopping to sending money overseas, everything is now just a click away. Businesses are growing and transforming with technology, and are embracing what it has to offer. By implementing new technologies, companies are opening their doors to their customers, listening to their every needs, learning about their habits and offering them what they are seeking. By using chatbots, companies are saving time and money and are closer than ever to their customers.

What are Chatbots?

Chatbots are virtual robots which conduct conversations via text or voice commands. They are powered by artificial intelligence (AI) and can communicate and perform basic tasks such as answering questions or placing product orders.

The main goal of chatbots is to make customers feel like they are served by humans, where they actually are not.

In order to provide better customer service, many businesses have started using Chatbots, and customers are satisfied with that. They are getting premium service fast and convenient.

By having their favorite brands within reach, customers are now pleased to be able to reach their service providers in a matter of seconds and get all the answers they need. This is also saving a lot of money for companies, as hiring a human is much more expensive than creating a bot.

What are Chatbots used for?

Chatbots are used as part of instant messaging platforms such as Facebook Messanger, WeChat and many others. They are integrated for entertaining purposes and for B2C Marketing and Customer Service.

Companies like Pizza Hut and Whole foods have launched their own Chatbots in order to make it easier for their customers to order. By ordering through Chatbots the whole process is much easier, faster and convenient. And it all feels human.

Many travel companies have realized the potential that lies in Chatbots and are now successfully using them. By using Chatbots customers can now check flight status and check in for flights. Needless to say, it makes a huge difference. Travelers can now check anything they need online, without having to go to the airport hours earlier and lose valuable time.

Top Chatbot platforms

If you are looking to grow your business and provide quality customer service, here are some bots that can help you along the way.

  1. Facebook Messenger
  2. Telegram Bots
  3. ChattyPeople
  4. Smooch
  5. Botsify

In case you decide to create your own bot, please let us know. We are always looking forward to a good conversation.


Manigo Team, May 2017

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